Service Marketing (Pemasaran Jasa)
- 4.5/5.0
- 12k Enrolled
- All levels
- Start 30 August 2024
Course description
This marketing course provides students with an introduction into the area of Service Marketing. As services dominate the expanding world economy and become the leading sector in over the world,managing services have never been more important. Emphasis is given to the appreciation and understanding of the unique challenges inherent in managing and delivering high quality services (versus product marketing). Class sessions will primarily center around case-based learning, with lectures to highlight key frameworks and concepts. Assignments provide students with a hands-on understanding of concepts and methods being used by practitioners in today's competitive markets to analyze customer/client requirements; measure service quality; and design, promote, and deliver outstanding service. The course is designed for students who wants to manage professional service practices and understand whole concepts of modern service marketing.
What you’ll learn
- 1. Introduction to Service Marketing
- 2. Consumer Behavior In a Services Context
- 3. Positioning Service In Competitive Market
- 4. Developing Service Products: Core and Supplementary Elements
- 5. Distributing Services Through Physical and Electronic Channels
- 6. Setting Price and Implementing Revenue Management
- 7. Promoting Services and Educating Consumers
- 8. Designing and Managing Service Processes
- 9. Crafting Service Environment
- 10. Managing People for Service Advantage
- 11. Measuring and Improving Service Quality
- 12. Building Loyalty, Complaint Handling and Service Recovery
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- Lectures 30
- Duration 4h 50m
- Skills Beginner
- Deadline 26 February 2025
- Certificate Yes
- 4.5/5.0