CUSTOMER SERVICE & PUBLIC RELATION

4.5/5.0
12k Enrolled
All levels
Start 25 April 2024

Course description

What you’ll learn

Deskripsi Mata Kuliah
BAB 1. INTRODUCTION CUSTOMER SERVICE
BAB 2. SERVICE CULTURE
BAB 3. o KOMUNIKASI VERBAL DAN NON VERBAL
BAB 4. MENDENGARKAN PELANGGAN
BAB 5. o CUSTOMER SERVICE DAN PERILAKU PELANGGAN
BAB 6. o SERVICE BREAKDOWN & RECOVERY

BAB 7o CUSTOMER SERVICE IN A DIVERSE WORLD
BAB 8. Pemanfaatan teknologi informasi dan komunikasi dalam customer service
BAB 9. o PENINGKATAN LOYALITAS PELANGGAN
BAB 10o Menjalin Hubungan Internal Dan Eksternal Dalam Public Relations
BAB 11. Peran Public Relations dalam membangun Corporate Image
BAB 12. o PROSES DAN ASPEK MANAJEMEN PUBLIC RELATIONS
BAB 13. METODE PUBLIC RELATIONS

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